Privacy Policy

Thank you for choosing to use our platform, operated by SERIBIZ SOFTWARE SOLUTIONS PRIVATE LIMITED through Seribiz Software Solutions (“we,” “us,” or “our”). We provide payment solutions and transaction processing services, which may also be delivered by our affiliated entities operating under the Seribiz Software Solutions brand. Unless explicitly stated otherwise, any reference to Seribiz Software Solutions in this document also includes such affiliated companies. Additionally, any future subsidiaries added to our ecosystem will comply with the same data protection standards outlined in this policy.

We are fully committed to maintaining the privacy and protection of your personal information. This privacy policy explains how we collect, retain, process, and use your data when you interact with Seribiz Software Solutions or utilize its payment-related offerings, whether as a business customer or an individual user.

Upholding the confidentiality, security, and accuracy of your personal data is one of our foremost priorities. From account registration and support communication to transaction processing and service usage, all information you provide is handled according to the practices defined in this document.

By accessing or utilizing any features, tools, services, or applications made available by Seribiz Software Solutions, you acknowledge that you have read, understood, and accepted the terms and data practices outlined in this privacy policy.

Information Collection

By engaging with our services, you may share or we may collect different categories of personal information, such as:

Personal Identification Data

This includes your name, contact number, email address, and mailing address, which support communication and identity validation.

Corporate Contact Information

We gather details such as company name, division, and organization size to customize our solutions according to your operational needs.

Login Credentials

Usernames and passwords are collected to maintain account security and regulate access to our platform.

Payment Details

We obtain financial data for the purpose of processing transactions securely and enhancing payment-related functionalities.

User-Contributed Content

Inputs such as reviews, feedback, or public social media interactions help us improve our offerings and boost engagement.

Device Identifiers

Information like unique device IDs aids in device recognition, performance optimization, and platform security enhancement.

Geolocation Information

Location data enables the delivery of region-specific services and helps us identify potentially fraudulent activity.

Verification Documentation

We may require identity verification documents, trade licenses, or certifications to fulfill compliance and regulatory requirements.

Technical and Browser Data

Details such as IP address, browser type, and operating system are collected to troubleshoot errors and enhance system functionality.

Other Relevant Data

Additional insights like user behavior, timestamps, cookies, age, gender, preferences, and browsing records may be tracked for personalization.

Some of this information is collected automatically via cookies and tracking technologies during your interaction with the platform. Data may also be shared with merchants to facilitate seamless payments.

Accuracy and Data Responsibility

By using our platform, you assert that the information you submit is accurate and truthful. It is your responsibility to keep this data up to date. You can view and edit your profile information to ensure accuracy at any time.

Purpose of Data Usage

The information collected is utilized for the following reasons:

Payment Processing

Data is used to authorize transactions, compute taxes, issue refunds, resolve disputes, and complete order processing.

Service Delivery

We rely on your data to issue invoices, send notifications, grant access to digital products, and manage subscriptions.

Verification & Security

Your data helps us perform identity checks, detect fraud, conduct underwriting, evaluate risk, and comply with regulations.

Operational Enhancement

We analyze user data to refine features, identify usage trends, launch new tools, and plan marketing campaigns.

Compliance with Legal Requirements

Information may be used to fulfill regulatory mandates, manage tax obligations, and respond to legal proceedings.

Analytics & Insights

We assess data patterns to derive business intelligence, inform strategic decisions, and improve overall service delivery.

Policy Enforcement

Collected data supports the enforcement of our policies, maintaining system integrity and regulatory alignment.

Security Compliance

All payment information is protected and processed with the highest security standards.

Personalization & Marketing

Information may be used to offer tailored content, curated suggestions, and marketing promotions suited to your preferences.

Saved Payment Options

To facilitate recurring billing and faster checkouts, stored payment credentials may be used as permitted.

Monitoring Sales & Performance

Transaction history is evaluated to understand consumer behavior, refine offerings, and track sales performance.

Authorized Information Sharing

When necessary, we may share data with auditors, investors, regulators, or advisors for compliance or efficiency purposes.

Security & Storage Measures

We utilize advanced safeguards such as encrypted data transmission, secure hosting environments, and regular audits to prevent unauthorized access, tampering, or data breaches.

Despite our best efforts, no system is completely immune to vulnerabilities. If you notice any suspicious activity or security issues, please report it to us at seribizsoftwaresolutionsprivat@gmail.com immediately.

Depending on transaction needs, your data may be handled in various locations with different privacy regulations.

Retention of Personal Information

We store data only as long as necessary for the purposes it was collected. After its relevance expires, we ensure secure deletion, anonymization, or irreversible modification.

Certain records, especially those tied to financial and legal reporting, may be retained for extended periods to satisfy regulatory and statutory obligations. Our retention timelines are routinely evaluated for compliance with industry norms.

Information Disclosure

We may share your personal data with trusted third-party service providers who support our platform's functions such as fraud monitoring, payment processing, and customer assistance. These partners are contractually obligated to maintain confidentiality and adhere to robust security practices.

During transaction workflows, financial institutions and processors may access your data. Merchants using our services may also receive relevant details necessary to fulfill purchases or requests.

While we govern data practices under this policy, we encourage you to review third-party privacy statements for a complete understanding.

Organizational Transitions

If our platform undergoes a merger, acquisition, or internal reorganization, your data may be transferred as part of business assets. This Privacy Policy will remain effective throughout the transition.

In cases where data handling practices significantly change due to such transfers, we will notify you through platform alerts or direct communication, giving you the opportunity to review and respond.

Legal Obligations & Disclosures

We may disclose personal data when legally obligated, such as in response to subpoenas, governmental investigations, or court directives. We may also disclose data to protect our legal rights, prevent misuse, or comply with statutory responsibilities.

Secure Payment Handling

We encrypt and transmit your payment information to guarantee secure transactions.

If you authorize, stored payment methods may be used for future transactions, such as recurring subscriptions or one-time charges. Transaction-related information may also be shared with tax agencies if legally required.

Age Restrictions

Our platform is intended for users who are at least 18 years old. We do not knowingly collect data from minors. If underage use is identified, the account will be terminated and the associated data will be deleted.

If you suspect a minor’s unauthorized use of our services, please notify us promptly for corrective action.

Third-Party Websites

Our site may link to external platforms or services. We are not accountable for their privacy practices and recommend reviewing their respective policies before engaging.

Policy Amendments

We may update this Privacy Policy periodically to reflect legal changes or service improvements. Updates will be made public on this page, and users will be notified through emails or in-app announcements where applicable.

Contact Information

If you have questions, feedback, or concerns regarding this policy or our data handling practices, please reach out to us at: seribizsoftwaresolutionsprivat@gmail.com. Our support team is available to provide clarity and assistance.